IT help desk advisor
A day as an IT help desk advisor
You work in the IT department at your local NHS hospital, solving staff computer problems over the telephone. Today you're working the mid-morning shift, and start at 11am. Your first call is from a receptionist who's having trouble receiving email. You enter his details on your computer, then talk him through simple trouble-shooting procedures. When these don't work, you make notes and escalate the matter to a senior technician, who'll visit your caller in person. You're busy for the rest of the day answering one call after another. It's fun talking to people and solving problems, and every day you learn something new about IT and computer programs.
Does this sound like you?
You're skilled with computers, and have excellent knowledge of Microsoft Office applications such as Excel and Word. You're patient, understanding and a good communicator.
What's next after GCSE?
Although GCSEs (or the equivalent) aren't essential, it's a good idea to obtain passes in a range of subjects to demonstrate a basic education. Then you should consider taking A/AS levels or other Higher Education qualifications.
What's next after A level and beyond?
A/AS levels, or other Higher Education qualifications, will certainly help you win a job as a help desk advisor. Also, consider taking a European Computer Driving Licence online to demonstrate your computer skills.
you interested in this career?
