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IT Support Officer

A day as an IT support officer

You work in the IT department at your local NHS hospital, and today you're on the afternoon shift starting at 2pm. Your first task is to install a new database program for accounts staff, so they can manage their work more easily. After installing the program on staff computers, you run checks to ensure everything is working correctly. Next you visit the human resources department, where a staff member is having trouble with his computer. You run a number of basic checks, identify a simple hardware fault and fix the problem immediately. It's very rewarding helping staff members get the best out of their IT equipment, and every day is interesting and varied.

Does this sound like you?

You have a strong understanding of IT, including the practical mechanics of computers. You're a good communicator, enjoy solving problems and like helping others.

What's next after GCSE?

Although GCSEs (or the equivalent) aren't essential for this role, it's a good idea to get passing grades, particularly in ICT, to demonstrate good all-round education. Next, consider taking A/AS levels, or other Higher Education qualifications.

Interested? What's next after A level and beyond?

Applying for a degree in computer science or related subject is a good idea (check universities for entry requirements), but not essential as proven knowledge and experience with ICT and Microsoft applications is more important.

How much are
you interested in this career?