A day as an it help desk advisor

You work in the IT department at your local NHS hospital, solving staff computer problems over the telephone. Today you're working the mid-morning shift, and start at 11am. Your first call is from a receptionist who's having trouble receiving email. You enter his details on your computer, then talk him through simple trouble-shooting procedures. When these don't work, you make notes and escalate the matter to a senior technician, who'll visit your caller in person. You're busy for the rest of the day answering one call after another. It's fun talking to people and solving problems, and every day you learn something new about IT and computer programs.

Does this sound like you?

You're skilled with computers, and have an excellent knowledge of Microsoft Office applications such as Excel and Word. You're patient, understanding and a good communicator.

What's next after GCSE?

Although GCSEs (or the equivalent) aren't essential, it's a good idea to obtain good to high grades in a range of subjects to demonstrate a basic education. Then you could consider taking A levels or other equivalent qualifications at college or 6th form. Alternatively, there are sometimes informatics apprenticeships in the NHS.

What's next after A level and beyond?

A levels, or equivalent level 3 qualifications, will certainly help you win a job as a help desk advisor. Also, consider taking a European Computer Driving Licence online to demonstrate your computer skills. Alternatively, there are sometimes informatics apprenticeships in the NHS. Job and apprenticeship vacancies in the NHS can be found on the NHS Jobs website www.jobs.nhs.uk. You can also find apprenticeships on the Gov.uk website www.gov.uk/apply-apprenticeship