A day as an it support officer

You work in the IT department at your local NHS hospital, and today you're on the afternoon shift starting at 2pm. Your first task is to install a new database program for accounts staff, so they can manage their work more easily. After installing the program on staff computers, you run checks to ensure everything is working correctly. Next you visit the human resources department, where a staff member is having trouble with his computer. You run a number of basic checks, identify a simple hardware fault and fix the problem immediately. It's very rewarding helping staff members get the best out of their IT equipment, and every day is interesting and varied.

Real-life stories

Izzy Pritchard

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Does this sound like you?

You have a strong understanding of IT, including the practical mechanics of computers. You're a good communicator, enjoy solving problems and like helping others.

What's next after GCSE?

Although GCSEs (or the equivalent) aren't essential for this role, it's a good idea to get moderate to high grades, particularly in ICT, to demonstrate a good all-round education. Next, you could consider taking A levels (or other equivalent qualifications). Alternatively, there are sometimes informatics apprenticeships in the NHS.

What's next after A level and beyond?

Applying for a degree in computer science or related subject is a good idea (check universities for entry requirements), but not essential as proven knowledge and experience with ICT and Microsoft applications is more important. Alternatively, there are sometimes informatics apprenticeships in the NHS. Job and apprenticeship vacancies in the NHS can be found on the NHS Jobs website www.jobs.nhs.uk. You can also find apprenticeships on the Gov.uk website www.gov.uk/apply-apprenticeship